Refund policy

Refund policy

 

Returns

We have a 14-day return policy — you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn, with tags, and in its original packaging. You'll also need your order number or proof of purchase.

 

To start a return, log in to your account, select the order and the item(s) you'd like to send back, and tell us the reason. Once we've approved your request, we'll email you instructions on how and where to send your package. Return shipping is free for returns sent from within Switzerland (we provide a prepaid label). For returns from the EU and all other countries, return shipping is at your own cost. If you prefer, we can issue a FedEx return label and deduct the cost from your refund (we'll show you the amount first); you just drop the package at a FedEx location. If the item is defective or incorrect, we cover the return shipping regardless of where it's sent from. If you have any issues, you can reach us at support@iwearlegend.com.

 

Returns go to: Jaze Eyewear, Zentweg 13, 3006 Bern, Switzerland. Items sent back without an approved return request can't be accepted.

Damages and issues

Please check your order as soon as it arrives and contact us straight away if anything is defective, damaged, or incorrect, so we can put it right.

Non-returnable items

A few things can't be returned: custom or personalised products (for example, frames fitted with prescription or custom-cut lenses after purchase). Sale items aren't eligible for our voluntary return or exchange policy. If you're unsure about a specific item, just ask.

Exchanges

Want a different item? Request an exchange when you start your return — we'll arrange it subject to stock availability, and if your choice isn't available we'll refund you instead. Often the quickest route is to return your item and place a new order once the return is approved.

European Union — 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification — no approval needed. The item must be in the same condition you received it: unworn, with tags, and in its original packaging, along with your proof of purchase. This right applies in addition to everything above, including to sale items. If you exercise this right, you bear the direct cost of returning the goods; we'll refund the price you paid, including standard outbound shipping. To exercise this right, log in to your account and submit your cancellation, or send us a clear statement of your decision by email to support@iwearlegend.com. Using the model withdrawal form in our Terms of Service is optional, not required. Once we've confirmed your cancellation, we'll email you instructions for returning the item.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded to your original payment method within 14 days. Keep in mind your bank or card provider may need extra time to post the refund. If more than 14 days have passed since your return was approved and you still haven't seen it, contact us at support@iwearlegend.com.

 

A note on shipping and duties: original (outbound) shipping charges are non-refundable, except where you exercise the EU 14-day cooling-off right, in which case standard outbound shipping is refunded. Refunds are issued in the currency of your original payment, so exchange-rate changes may make the amount slightly different from what you paid. Any import duties or taxes paid on international orders are not refundable by us; you may be able to reclaim these from your local customs authority.

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Refund policy

 

Returns

We have a 14-day return policy — you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn, with tags, and in its original packaging. You'll also need your order number or proof of purchase.

 

To start a return or exchange, email us with your order number and the reason — we don't include return labels in the parcel. We'll email you a FedEx return label to print, and you arrange drop-off at a FedEx location. Return shipping is at your own cost for all orders, including Switzerland deducted from your refund (we'll show you the amount first). If the item is defective or incorrect, we cover the return shipping. If you have any issues, you can reach us at support@iwearlegend.com.

 

Returns go to: Jaze Eyewear, Zentweg 13, 3006 Bern, Switzerland. Items sent back without first requesting a return by email can't be accepted.

Damages and issues

Please check your order as soon as it arrives and contact us straight away if anything is defective, damaged, or incorrect, so we can put it right.

Non-returnable items

A few things can't be returned: custom or personalised products (for example, frames fitted with prescription or custom-cut lenses after purchase). Sale items aren't eligible for our voluntary return or exchange policy. If you're unsure about a specific item, just ask.

Exchanges

Want a different item? Request an exchange when you start your return — we'll arrange it subject to stock availability, and if your choice isn't available we'll refund you instead. Often the quickest route is to return your item and place a new order once the return is approved.

European Union — 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification — no approval needed. The item must be in the same condition you received it: unworn, with tags, and in its original packaging, along with your proof of purchase. This right applies in addition to everything above, including to sale items. If you exercise this right, you bear the direct cost of returning the goods; we'll refund the price you paid. To exercise this right, send us a clear statement of your decision by email to support@iwearlegend.com. Once we've confirmed your cancellation, we'll email you instructions for returning the item.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded to your original payment method within 30 days. Keep in mind your bank or card provider may need extra time to post the refund. If more than 30 days have passed since your return was approved and you still haven't seen it, contact us at support@iwearlegend.com.

 

A note on shipping and duties: original (outbound) shipping charges are non-refundable, except where you exercise the EU 14-day cooling-off right, in which case standard outbound shipping is refunded. Refunds are issued in the currency of your original payment, so exchange-rate changes may make the amount slightly different from what you paid. All applicable taxes and duties are included in the price and are refunded together with it.