Refund policy

Returns

We have a 14-day return policy — you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn, with tags, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, log in to your account, select the order and the item(s) you'd like to send back, and tell us the reason. Once we've approved your request, we'll email you a return shipping label along with instructions on how and where to send your package. You can also reach us anytime at support@iwearlegend.com.

Returns go to: Zentweg 13, 3006 Bern, Switzerland. Items sent back without an approved return request can't be accepted.

Damages and issues

Please check your order as soon as it arrives and contact us straight away if anything is defective, damaged, or incorrect, so we can put it right.

Non-returnable items

A few things can't be returned: custom or personalised products (for example, frames fitted with prescription or custom-cut lenses after purchase). Sale items aren't eligible for our voluntary return or exchange policy. If you're unsure about a specific item, just ask.

Exchanges

Want a different item? Request an exchange when you start your return — we'll arrange it subject to stock availability, and if your choice isn't available we'll refund you instead. Often the quickest route is to return your item and place a new order once the return is approved.

European Union — 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification — no approval needed. The item must be in the same condition you received it: unworn, with tags, and in its original packaging, along with your proof of purchase. This right applies in addition to everything above, including to sale items.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded to your original payment method within 14 days. Keep in mind your bank or card provider may need extra time to post the refund. If more than 14 days have passed since your return was approved and you still haven't seen it, contact us at support@iwearlegend.com.