Terms of service

GENERAL TERMS AND CONDITIONS 

iWear.Legend — JAZE Eyewear AG 

www.iwearlegend.com 

Version 1.0 — 2026 

 

1. Scope of Application 

1.1  These General Terms and Conditions ("GTC") govern all contracts for the purchase of goods concluded between JAZE Eyewear AG, Bern, Switzerland (operating under the brand name iWear.Legend, and hereinafter referred to as "iWear.Legend," "we," or "us") and the customer ("you" or "Customer") via the online shop at www.iwearlegend.com (the "Shop"). 

 

1.2  Our Shop is directed at consumers. A consumer is any natural person acting for purposes not primarily attributable to their commercial or independent professional activity. Business customers are excluded from this scope; if you are a business customer, please contact us directly for applicable terms. 

 

1.3  The Customer's own terms and conditions shall not apply, unless expressly agreed to in writing by iWear.Legend. 

 

1.4  These GTC are available in English, French, German, and Italian. In case of any conflict or ambiguity between language versions, the English version shall prevail. 

 

1.5  Provider details. The Shop is operated by JAZE Eyewear AG, Zentweg 13, 3006 Bern, Switzerland; registered in the Commercial Register of the Canton of Bern under CHE456.237.355; VAT no. CHE-456.237.355 MWST; telephone +41 31 930 4008; email support@iwearlegend.com . These details are also set out in full in the Legal Notice (Impressum) on our website. 

 

2. Conclusion of Contract 

2.1  The product listings and prices displayed in the Shop do not constitute legally binding offers. They are a non-binding invitation for you to place an order. 

 

2.2  By clicking the order confirmation button ("Order Now," "Buy Now," or equivalent), you submit a binding offer to purchase the items in your cart. You may review, modify, or correct your order at any point prior to this final step, using the tools provided in the checkout process. 

 

2.3  Immediately after you place your order, you will receive an automated email acknowledging that we have received it. This acknowledgement confirms receipt only and does not constitute acceptance of your offer. A contract is formed only when we send you a separate message confirming that your order has been accepted, or when we dispatch the ordered goods to you, whichever occurs first. We reserve the right to decline any order, in whole or in part, without providing reasons. If we decline an order after payment has been received, we will refund the full amount promptly and without interest. 

 

2.4  If we do not confirm or decline your order within five (5) business days of receipt, your offer is deemed rejected and you are no longer bound by it. 

 

2.5  The order details and these GTC will be sent to you by email when we acknowledge your order, and are accessible via your customer account if one has been created. We store the contract text; however, for security reasons, it may not be directly accessible online after the contract has been concluded. 

 

2.6  The contract language is English. Orders may also be placed and processed in French, German, and Italian. 

 

2.7  We reserve the right to refuse or cancel orders, or to suspend customer accounts, where there is reasonable suspicion of abusive, fraudulent, or unlawful activity. In such cases, any amounts already paid will be refunded where no fraudulent conduct has been established. 

 

3. Prices and Payment 

3.1  All prices are displayed in Swiss Francs (CHF) for Swiss deliveries, and in Euros (EUR) for EU deliveries. Prices are shown inclusive of any applicable VAT. Shipping costs, if any, are displayed separately at checkout before you confirm your order. 

 

3.2  The following payment methods are accepted in our Shop: 

  • Credit card (Visa, Mastercard, American Express, and others as indicated at checkout) 

  • Apple Pay 

  • Google Pay 

  • Other payment methods made available through our Shopify-powered checkout 

 

Payment processing is handled by Shopify Payments and associated third-party providers. Additional payment terms specific to each provider may apply. We reserve the right to modify available payment methods at any time. 

 

3.3  The price applicable to your order is the price confirmed in your order confirmation. We reserve the right to correct any pricing errors and will notify you before proceeding with a corrected order; you will be free to cancel if you do not accept the corrected price. 

 

3.4  Payment is due immediately upon placing your order. In the event of payment default or failed transaction, we reserve the right to suspend processing or dispatch of the order. 

 

3.5  Before initiating a chargeback with their bank or payment provider, the customer is requested to contact our customer service team at support@iwearlegend.com in order to seek a resolution. This request does not affect any statutory rights the customer may have with respect to their payment provider. 

 

4. Delivery 

4.1  We deliver to addresses in Switzerland and within the European Union. Specific delivery destinations, timelines, and shipping costs are detailed at checkout and on our FAQ page. 

 

4.2  Delivery times indicated on the Shop are estimates only, made in good faith. We are not liable for delays attributable to third-party carriers, customs processing, force majeure, or other circumstances beyond our reasonable control. 

 

4.3  You are responsible for ensuring the accuracy of the delivery address provided at checkout. If a delivery cannot be completed due to reasons attributable to you (e.g., incorrect address, failure to collect), any resulting re-delivery or return costs may be charged to you. 

 

4.4  We are entitled to make partial deliveries where items are available at different times. You will not be charged additional shipping costs for partial deliveries arising from our inventory management. 

 

4.5 Passing of Risk 

We bear the risk of accidental loss of or damage to the goods until they reach you. During transit the goods are carried by the carrier or postal service we commission, and any loss or damage in transit is a matter between us and the carrier. The risk of accidental loss or deterioration passes to you once the goods are delivered to the delivery address stated in your order and you (or a person you have designated to receive them) take possession of them. 

For EU consumers, this provision is without prejudice to any mandatory consumer-protection rules applicable in your country of residence. 

 

5. Right of Withdrawal (EU Customers Only) 

This section applies exclusively to customers residing in a member state of the European Union. It does not apply to customers in Switzerland. 

 

5.1  You have the right to withdraw from this contract within fourteen (14) days of the day on which you, or a third party designated by you (other than the carrier), take physical possession of the goods, without giving any reason. 

 

5.2  To exercise your right of withdrawal, you must notify us of your decision by means of an unambiguous declaration before the 14-day period expires. You may send your notification by email to support@iwearlegend.com . 

 

5.3  You must return the goods to us without undue delay, and in any event within fourteen (14) days of the date on which you notify us of your withdrawal. We will provide you with a return label. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. 

 

5.4  We will reimburse all payments received from you, including the cost of standard delivery (but not any additional delivery costs arising from your choice of a non-standard delivery method), without undue delay and no later than fourteen (14) days from the date we receive the returned goods or proof of return (whichever is earlier). We will use the same payment method as you used for the original transaction. No fees will be charged for this reimbursement. 

 

5.5  Exceptions — The right of withdrawal does not apply to: 

  • Goods that are made to your specifications or are clearly personalised (including, for the avoidance of doubt, frames fitted with prescription or custom-cut lenses by you or your optician after purchase — however, note that iWear.Legend sells frames with non-prescription dummy lenses, and the frames themselves as delivered are not personalised and are therefore subject to the full right of withdrawal); 

  • Goods that are sealed for hygiene reasons and have been unsealed after delivery (e.g., contact lens accessories, if offered). 

 

For the avoidance of doubt: eyewear frames sold by iWear.Legend with standard non-prescription dummy lenses are not customised goods and are subject to the standard 14-day right of withdrawal, provided they are returned in original, unworn, and undamaged condition. Frames into which prescription or custom-cut lenses are subsequently fitted by you or your optician fall outside this right, as they then become personalised goods. 

 

6. Returns and Exchanges (All Customers) 

6.1  Customers residing in Switzerland, and EU customers who have not exercised their statutory right of withdrawal, may return any delivered product within fourteen (14) calendar days of the delivery date, provided the goods are returned in original, unworn, undamaged condition with original packaging and tags intact. 

 

6.2  To request a return or exchange, log in to your customer account at www.iwearlegend.com using your account credentials and order number, select the relevant order and the item(s) you wish to return or exchange, and state the reason for your request. Submit the request for our review. Once we have approved your request, we will email you a return shipping label so that you can send the item(s) back to us. If you are unable to access your account, you may instead contact us at support@iwearlegend.com for assistance.The reason for return and the review-and-approval step described in this clause 6 apply to voluntary returns and exchanges only; they do not apply to, and do not restrict, the statutory right of withdrawal available to EU customers under clause 5, which may be exercised without giving any reason and without our prior approval. 

 

6.3  Refunds will be processed within fourteen (14) days of receipt and inspection of the returned goods, using your original payment method. We reserve the right to refuse a refund if returned goods show signs of use, damage, or are missing original packaging. 

 

6.4  Exchanges are subject to stock availability and must be requested at the time of initiating the return. If the requested exchange item is unavailable, a refund will be issued. 

 

6.5  Sale items (i.e., products purchased at a discounted or promotional price) are excluded from exchange. Refunds for sale items remain subject to the applicable statutory rights and the return conditions set out in clauses 5 and 6.1–6.3 above. 

 

7. Retention of Title 

7.1  All goods delivered by iWear.Legend remain our property until the purchase price and all associated costs have been paid in full. 

 

7.2  For customers based in Switzerland, we are entitled to register this retention of title in the Swiss retention of title register (Eigentumsvorbehaltsregister) in accordance with Article 715 of the Swiss Civil Code. 

 

8. Warranty and Defects 

8.1  Statutory defects liability law applies to all purchases made through our Shop. We are committed to the quality of our products and will address any manufacturing or material defects in accordance with applicable law. 

 

8.2  For customers in Switzerland: in accordance with the Swiss Code of Obligations (Art. 201 CO), you are required to inspect the goods as soon as reasonably practicable upon receipt and to notify us immediately of any defects. Defects not identifiable through normal inspection must be reported without delay upon discovery. Failure to notify may result in the goods being deemed accepted. The limitation period for defects is two (2) years from delivery of the goods, in accordance with Art. 210 CO. Please contact us at support@iwearlegend.com with a description of the defect and, where possible, photographs. 

 

8.3  For EU customers: your statutory rights under applicable national consumer law (implementing EU Directive 2019/771 on the sale of goods) apply and are not affected by these GTC. You are entitled to at least a two-year guarantee period for defects present at the time of delivery. 

 

8.4  Where a valid warranty claim is established, we will, at our discretion, offer repair, replacement, or a refund. If the remedy we offer fails or is unavailable, you are entitled to a price reduction or, in cases of significant defects, to withdraw from the contract. 

 

8.5  The warranty does not cover: 

  • Normal wear and tear 

  • Damage caused by improper use, negligence, or accidents 

  • Modifications made by the customer or third parties 

  • Goods not purchased directly through our approved channels  

  • Damage to lenses fitted by third-party opticians after purchase 

 

9. Limitation of Liability 

9.1  In accordance with Article 100 of the Swiss Code of Obligations, we are liable without limitation for damage caused by iWear.Legend or our auxiliary persons where such damage results from: 

  • Intentional misconduct or gross negligence 

  • Injury to life, body, or health 

  • Fraudulent concealment of a defect 

 

9.2  For damage caused by slight (ordinary) negligence, our liability is excluded to the extent permitted by law. Where liability for slight negligence cannot lawfully be excluded, it is limited to the foreseeable damage typical of this type of contract. 

 

9.3  All further liability for indirect or consequential damages — including, without limitation, loss of profit, loss of data, or business interruption — is excluded to the maximum extent permitted by applicable law. 

 

9.4  Mandatory liability provisions under Swiss law and, for EU customers, under applicable national law, remain unaffected. 

 

10. Data Protection 

10.1  We process your personal data in accordance with our Privacy Policy, available at www.iwearlegend.com/privacy, and in compliance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR). 

 

10.2  Your data is used solely for the purposes of processing your order, managing your customer account, and communicating with you in connection with your purchase. We do not sell your personal data to third parties. 

 

11. Miscellaneous 

11.1  Amendment of GTC. We reserve the right to amend these GTC at any time. The GTC in force at the time you place your order shall apply to that order. 

 

11.2  Assignment. We may assign our rights and obligations under these GTC, in whole or in part, to a third party (including in the context of a business transfer or restructuring). You may not assign your rights or obligations without our prior written consent. 

 

11.3  Severability. If any provision of these GTC is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by the closest valid and enforceable equivalent that achieves the same intended purpose. 

 

11.4  No Waiver. Failure or delay by us to enforce any provision of these GTC shall not constitute a waiver of that provision or of our right to enforce it subsequently. 

 

11.5  Force Majeure. We shall not be liable for failure or delay in performing our obligations to the extent such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of war or terrorism, government actions, supply chain disruptions, or carrier failures. We will notify you as soon as reasonably practicable and will endeavour to fulfil our obligations as soon as the circumstances allow. 

 

11.6  Alternative Dispute Resolution. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board, and we do not currently commit to doing so. We are, however, always willing to seek an amicable resolution of any dispute directly with you — please contact us at support@iwearlegend.com . EU consumers can also obtain information on the competent national alternative dispute resolution bodies through the European Commission’s consumer-redress information pages and via their local European Consumer Centre (ECC). 

 

12. Applicable Law and Jurisdiction 

12.1  These GTC and all contracts concluded through our Shop are governed by Swiss law, to the exclusion of conflict of law rules and to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG / Vienna Convention). 

 

12.2  The exclusive place of jurisdiction for disputes with business customers is Bern, Switzerland. 

 

12.3  For consumer customers: the choice of Swiss law and the jurisdiction of Swiss courts does not deprive you of the protection afforded by any mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement. In particular, EU consumers retain the right to invoke the mandatory consumer protection provisions of their country of residence and to bring proceedings before the competent courts of their domicile. 

 

13. Intellectual Property and User Content 

13.1  All content on this website, including but not limited to images, logos, designs, and text, is the exclusive property of iWear.Legend or its licensors and is protected by copyright, trade mark, and other applicable intellectual property laws. No content may be reproduced, distributed, modified, or used for commercial purposes without our prior written consent. 

 

13.2  Use of User Content. By submitting, or tagging content on our website or social media channels (including but not limited to photographs, reviews, or other materials featuring iWear.Legend products), the customer grants iWear.Legend a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish such content for marketing and promotional purposes. The customer warrants that they hold all necessary rights to the content submitted and that its use by iWear.Legend will not infringe any third-party rights. iWear.Legend will endeavour to credit the original author where reasonably practicable.