Terms of service

GENERAL TERMS AND CONDITIONS 

iWear.Legend — JAZE Eyewear AG 

www.iwearlegend.com 

Version 2.0 — 2026 

1. Scope of Application 

1.1  These General Terms and Conditions ("GTC") govern all contracts for the purchase of goods concluded between JAZE Eyewear AG, Bern, Switzerland (operating under the brand name iWear.Legend, and hereinafter referred to as "iWear.Legend," "we," or "us") and the customer ("you" or "Customer") via the online shop at www.iwearlegend.com (the "Shop"). 

1.2  Our Shop is directed at consumers. A consumer is any natural person acting for purposes not primarily attributable to their commercial or independent professional activity. Business customers are excluded from this scope; if you are a business customer, please contact us directly for applicable terms. 

1.3  The Customer's own terms and conditions shall not apply, unless expressly agreed to in writing by iWear.Legend. 

1.4  These GTC are available in English, French, German, and Italian. In case of any conflict or ambiguity between language versions, the English version shall prevail. 

1.5  Provider details. The Shop is operated by JAZE Eyewear AG, Zentweg 13, 3006 Bern, Switzerland; registered in the Commercial Register of the Canton of Bern under CHE-456.237.355; VAT no. CHE-456.237.355 MWST; telephone +41 31 930 4008; email support@iwearlegend.com . These details are also set out in full in the Legal Notice (Impressum) on our website. 

2. Conclusion of Contract 

2.1  The product listings and prices displayed in the Shop do not constitute legally binding offers. They are a non-binding invitation for you to place an order. 

2.2  By clicking the order confirmation button ("Order Now," "Buy Now," or equivalent), you submit a binding offer to purchase the items in your cart. You may review, modify, or correct your order at any point prior to this final step, using the tools provided in the checkout process. 

2.3  Immediately after you place your order, you will receive an automated email acknowledging that we have received it. This acknowledgement confirms receipt only and does not constitute acceptance of your offer. A contract is formed only when we send you a separate message confirming that your order has been accepted, or when we dispatch the ordered goods to you, whichever occurs first. We reserve the right to decline any order, in whole or in part, without providing reasons. If we decline an order after payment has been received, we will refund the full amount promptly and without interest. 

2.4  If we do not confirm or decline your order within five (5) business days of receipt, your offer is deemed rejected and you are no longer bound by it. 

2.5  The order details and these GTC will be sent to you by email when we acknowledge your order, and are accessible via your customer account if one has been created. We store the contract text; however, for security reasons, it may not be directly accessible online after the contract has been concluded. 

2.6  The contract language is English. Orders may also be placed and processed in French, German, and Italian. 

2.7  We reserve the right to refuse or cancel orders, or to suspend customer accounts, where there is reasonable suspicion of abusive, fraudulent, or unlawful activity. In such cases, any amounts already paid will be refunded where no fraudulent conduct has been established. 

3. Prices and Payment 

3.1 Prices are displayed in the currency shown for your destination and charged in the currency confirmed during checkout. Available currencies may vary by shipping country. Prices include applicable VAT, import duties and customs charges under our duty-paid shipping arrangement; no further import charges are payable to the carrier on delivery. Any shipping charge is displayed separately before you place the order. If your payment card uses a different currency, your bank or card issuer may apply its own exchange rate or fees.

3.2  The following payment methods are accepted in our Shop: 

• Credit card (Visa, Mastercard, American Express, and others as indicated at checkout) 

• Apple Pay 

• Google Pay 

• Other payment methods made available through our Shopify-powered checkout 

Payment processing is handled by Shopify Payments and associated third-party providers. Additional payment terms specific to each provider may apply. We reserve the right to modify available payment methods at any time. 

3.3  The price applicable to your order is the price confirmed in your order confirmation. We reserve the right to correct any pricing errors and will notify you before proceeding with a corrected order; you will be free to cancel if you do not accept the corrected price. 

3.4  Payment is due immediately upon placing your order. In the event of payment default or failed transaction, we reserve the right to suspend processing or dispatch of the order. 

3.5  Before initiating a chargeback with their bank or payment provider, the customer is requested to contact our customer service team at support@iwearlegend.com in order to seek a resolution. This request does not affect any statutory rights the customer may have with respect to their payment provider. 

3.6 Promotions and offers. We may offer discounts, bundles, complimentary accessories and free-shipping promotions. Eligibility, start and end dates, package contents and exclusions will be stated with each offer and shown in the cart or at checkout, as applicable. Unless expressly stated otherwise, offers cannot be combined and have no cash alternative. Any changes to an offer will not affect orders already accepted under its published terms.

4. Delivery 

4.1 We dispatch all orders from Switzerland. Available destinations, delivery estimates and shipping charges are displayed at checkout. In-stock orders are normally processed within 1–2 business days; pre-orders or other products with a different dispatch timetable will show that estimate on the product page and during purchase. Our Shipping Policy provides further information.

4.2  Delivery times indicated on the Shop are estimates only, made in good faith. We are not liable for delays attributable to third-party carriers, customs processing, force majeure, or other circumstances beyond our reasonable control. 

4.3  You are responsible for ensuring the accuracy of the delivery address provided at checkout. If a delivery cannot be completed due to reasons attributable to you (e.g., incorrect address, failure to collect), any resulting re-delivery or return costs may be charged to you. 

4.4  We are entitled to make partial deliveries where items are available at different times. You will not be charged additional shipping costs for partial deliveries arising from our inventory management. 

4.5 Passing of Risk 

We bear the risk of accidental loss of or damage to the goods until they reach you. During transit the goods are carried by the carrier or postal service we commission, and any loss or damage in transit is a matter between us and the carrier. The risk of accidental loss or deterioration passes to you once the goods are delivered to the delivery address stated in your order and you (or a person you have designated to receive them) take possession of them. 

For EU consumers, this provision is without prejudice to any mandatory consumer-protection rules applicable in your country of residence. 

4.6 Customs, duties and import taxes. We cover applicable import duties, import taxes and customs clearance charges on international orders using a duty-paid delivery arrangement. These costs are included in the price shown at checkout, and customers should not have to pay further import charges upon delivery. The separately displayed shipping charge, if any, is payable as shown at checkout.

5. Statutory Cancellation Rights (EU and UK Consumers)

This section describes statutory cancellation rights for eligible EU and UK consumers where those rights apply to the purchase. It does not create a statutory cancellation right for Switzerland. It takes precedence over the voluntary returns provisions in clause 6 whenever mandatory law requires.

5.1 If your purchase is subject to the applicable EU or UK distance-selling cancellation rules, you may cancel the contract without giving a reason by notifying us within fourteen (14) days after you or a person nominated by you (other than the carrier) receives the goods. Additional rules may apply to orders delivered in multiple consignments, and any longer mandatory deadline will be respected.

5.2 You may exercise this right by sending us an unequivocal cancellation statement, including by email to support@iwearlegend.com. Your notice must be sent before the cancellation period expires. You do not need our prior approval or to explain your decision. We will acknowledge your notice and provide return instructions. Other methods of notice available under mandatory applicable law remain valid.

5.3 You must return the goods without undue delay and in any event within fourteen (14) days after notifying us of cancellation. You generally bear the direct cost of returning them if we informed you of this responsibility before purchase. You may use your own carrier or request an optional prepaid FedEx label. If you elect to use our label, we will disclose its cost beforehand and, with your agreement and where legally permitted, deduct it from the reimbursement. You may handle the goods as reasonably necessary to check their nature, characteristics and functioning; any deduction for further handling will be limited to what applicable law permits.

5.4 Statutory reimbursement deadlines are shorter than our 30-day voluntary-refund processing timeframe. For EU statutory cancellations, we reimburse without undue delay and normally no later than fourteen (14) days after receiving the cancellation notice; we may withhold payment until the returned goods arrive or you provide evidence of dispatch, whichever is earlier. If that occurs later, we reimburse without undue delay. For UK statutory cancellations of goods, we reimburse without undue delay and no later than fourteen (14) days after we receive the returned goods or, if earlier, evidence that they have been sent back. Statutory reimbursement includes the goods price and standard outbound delivery costs where required, excluding additional costs of an expressly chosen premium delivery service. We use the original payment method, without a refund-processing fee. The customer ordinarily pays the direct return-shipping cost as stated in clause 5.3.

5.5 Exceptions and product condition. Statutory exceptions apply only where the applicable law permits them, including:

• Goods made by us to the consumer's individual specifications or clearly personalised by us as part of the sale. Selecting a standard frame colour, size or reading strength does not, by itself, make that product a bespoke item.

• Sealed goods that are not suitable for return for health-protection or hygiene reasons after they have been unsealed, but only where the statutory conditions for that exception are met.

Standard prescription-ready frames supplied without prescription lenses are not goods made to the customer's specifications. Later fitting of prescription lenses by a third-party optician does not retroactively make the original sale a made-to-order contract. However, alteration, loss or damage to the supplied goods may affect the value reimbursable to the extent allowed by applicable law. Normal inspection or trying on of eyewear does not automatically remove statutory cancellation rights.

6. Returns and Exchanges (All Customers) 

6.1 Under our voluntary return policy, customers may request a return within fourteen (14) calendar days after receiving the goods. This is the time limit for initiating the return by contacting us, not the period for processing reimbursement. For a voluntary return, goods must be unworn, undamaged and in their original condition, including packaging and tags. Mandatory cancellation and defect rights, including the EU and UK rights in clause 5, are unaffected.

6.2 We do not include return labels in orders. To request a voluntary return or exchange, email support@iwearlegend.com with your order number and, where possible, a reason. You can arrange and pay for tracked return shipping yourself or request an optional prepaid FedEx return label. We will disclose the label cost in advance; if you choose it, the cost can be deducted from the reimbursement with your agreement and where permitted by law. Customers bear return shipping for voluntary returns, including from Switzerland. Where an item is defective, damaged on arrival or incorrect, we cover reasonable return-shipping costs where required. These voluntary return conditions do not restrict statutory cancellation rights.

6.3 For an eligible voluntary return, we inspect the item after it is received and, if it meets the return conditions, issue the refund to the original payment method within thirty (30) days from the date we receive the returned goods. The 30-day period starts on our receipt of the goods; it does not start after the inspection is completed or when the original order was placed. Additional time may be needed for the customer's bank or payment provider to post the credit. Refunds are made in the original transaction currency, and independent exchange-rate movements may affect the converted amount. This clause does not extend any shorter mandatory statutory reimbursement period, including those set out in clause 5.

6.4  Exchanges are subject to stock availability and must be requested at the time of initiating the return. If the requested exchange item is unavailable, a refund will be issued. 

6.5 Goods expressly sold as final sale, including sale items where that condition was clearly communicated at purchase, are excluded from our voluntary return and exchange policy to the extent permitted by law. Eligibility for any specific promotion or bundled offer is stated in that offer's terms. Mandatory statutory cancellation, defect and warranty rights remain fully unaffected, including for discounted goods.

7. Retention of Title 

7.1  All goods delivered by iWear.Legend remain our property until the purchase price and all associated costs have been paid in full. 

7.2  For customers based in Switzerland, we are entitled to register this retention of title in the Swiss retention of title register (Eigentumsvorbehaltsregister) in accordance with Article 715 of the Swiss Civil Code. 

8. Warranty and Defects 

8.1  Statutory defects liability law applies to all purchases made through our Shop. We are committed to the quality of our products and will address any manufacturing or material defects in accordance with applicable law. 

8.2  For customers in Switzerland: in accordance with the Swiss Code of Obligations (Art. 201 CO), you are required to inspect the goods as soon as reasonably practicable upon receipt and to notify us immediately of any defects. Defects not identifiable through normal inspection must be reported without delay upon discovery. Failure to notify may result in the goods being deemed accepted. The limitation period for defects is two (2) years from delivery of the goods, in accordance with Art. 210 CO. Please contact us at support@iwearlegend.com with a description of the defect and, where possible, photographs. 

8.3 For EU and UK customers, applicable mandatory consumer protection laws concerning faulty or non-conforming goods are unaffected by these GTC. The EU legal guarantee is generally at least two years for qualifying goods; UK customers retain the remedies provided by applicable UK consumer law.

8.4  Where a valid warranty claim is established, we will, at our discretion, offer repair, replacement, or a refund. If the remedy we offer fails or is unavailable, you are entitled to a price reduction or, in cases of significant defects, to withdraw from the contract. 

8.5  The warranty does not cover: 

• Normal wear and tear 

• Damage caused by improper use, negligence, or accidents 

• Modifications made by the customer or third parties 

• Goods not purchased directly through our approved channels  

• Damage to lenses fitted by third-party opticians after purchase 

9. Limitation of Liability 

9.1  In accordance with Article 100 of the Swiss Code of Obligations, we are liable without limitation for damage caused by iWear.Legend or our auxiliary persons where such damage results from: 

• Intentional misconduct or gross negligence 

• Injury to life, body, or health 

• Fraudulent concealment of a defect 

9.2  For damage caused by slight (ordinary) negligence, our liability is excluded to the extent permitted by law. Where liability for slight negligence cannot lawfully be excluded, it is limited to the foreseeable damage typical of this type of contract. 

9.3  All further liability for indirect or consequential damages — including, without limitation, loss of profit, loss of data, or business interruption — is excluded to the maximum extent permitted by applicable law. 

9.4 Mandatory liability provisions of Swiss law and the non-excludable rights of consumers in other countries, including the EU and UK, remain unaffected.

10. Data Protection 

10.1 We process personal information as described in our Privacy Policy, available at https://iwearlegend.com/policies/privacy-policy, and in accordance with the applicable Swiss Federal Act on Data Protection, the EU General Data Protection Regulation and other data-protection laws where applicable.

10.2 We process personal information for order fulfilment, payment, delivery, account administration, customer service, security, and other purposes disclosed in our Privacy Policy, including marketing and advertising where permitted by law and subject to applicable customer choices and consent requirements. Details of data-sharing arrangements and privacy rights are given in the Privacy Policy.

11. Miscellaneous 

11.1  Amendment of GTC. We reserve the right to amend these GTC at any time. The GTC in force at the time you place your order shall apply to that order. 

11.2  Assignment. We may assign our rights and obligations under these GTC, in whole or in part, to a third party (including in the context of a business transfer or restructuring). You may not assign your rights or obligations without our prior written consent. 

11.3  Severability. If any provision of these GTC is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by the closest valid and enforceable equivalent that achieves the same intended purpose. 

11.4  No Waiver. Failure or delay by us to enforce any provision of these GTC shall not constitute a waiver of that provision or of our right to enforce it subsequently. 

11.5  Force Majeure. We shall not be liable for failure or delay in performing our obligations to the extent such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of war or terrorism, government actions, supply chain disruptions, or carrier failures. We will notify you as soon as reasonably practicable and will endeavour to fulfil our obligations as soon as the circumstances allow. 

11.6  Alternative Dispute Resolution. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board, and we do not currently commit to doing so. We are, however, always willing to seek an amicable resolution of any dispute directly with you — please contact us at support@iwearlegend.com . EU consumers can also obtain information on the competent national alternative dispute resolution bodies through the European Commission’s consumer-redress information pages and via their local European Consumer Centre (ECC). 

12. Applicable Law and Jurisdiction 

12.1  These GTC and all contracts concluded through our Shop are governed by Swiss law, to the exclusion of conflict of law rules and to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG / Vienna Convention). 

12.2 These GTC apply to consumer purchases. If you are purchasing as a business, separate business terms and any agreed jurisdiction provisions may apply.

12.3 For consumer customers, the choice of Swiss law and any jurisdiction clause cannot deprive you of mandatory consumer protections that apply in your country of habitual residence. EU and UK consumers retain any mandatory rights regarding applicable law, remedies and competent courts that cannot be waived by contract.

13. Intellectual Property and User Content 

13.1  All content on this website, including but not limited to images, logos, designs, and text, is the exclusive property of iWear.Legend or its licensors and is protected by copyright, trade mark, and other applicable intellectual property laws. No content may be reproduced, distributed, modified, or used for commercial purposes without our prior written consent. 

13.2 User Content. If you voluntarily submit original photographs, reviews, or other materials directly to us for publication, any licence to use those materials for marketing will be subject to the permission you grant and to applicable law. Merely tagging our account or mentioning the brand on an external social-media platform does not, by itself, grant us a broad commercial licence to reproduce your content. We may contact you separately to request permission before using such content in our marketing.